dk89 Privacy Policy

This Privacy Policy ("Policy") describes how dk89 ("Platform", "We", "Us") collects, uses, stores, and protects the personal data of individuals ("Players", "Users") who register for and use the dk89 online casino and sports betting platform accessible at dk89.vip. By creating an account or using any service on dk89, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy applies to all personal data processed in connection with your use of dk89, including data submitted during registration, data generated through your gaming and betting activity, data related to financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer, and data collected automatically through your device and browser interactions with our platform.

Your Privacy at a Glance

Six core commitments that define how dk89 handles your personal data.

dk89 collects personal data in three broad categories: information you provide directly, information generated by your activity on the platform, and information collected automatically by our systems.

Information You Provide Directly

• Registration data: full name, date of birth, mobile phone number, email address, and a chosen username and password.
• KYC documents submitted for identity verification: National ID Card (NID), passport, or other government-issued documents.
• Payment information: mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction records.
• Communications: messages and attachments sent to dk89 support, and any feedback or survey responses you voluntarily submit.

Information Generated by Your Activity

• Gaming and betting records: game sessions played, wager amounts, winnings and losses, sports markets accessed, and bonus usage history.
• Account activity logs: login timestamps, IP addresses at time of login, session durations, and responsible gaming tool usage (deposit limits set, cooling-off periods activated).
• Support interaction records: tickets raised, chat transcripts (where applicable), and resolutions applied to your account.

Information Collected Automatically

• Device and technical data: device type and model, operating system version, browser type and version, screen resolution, and language settings.
• Usage and analytics data: pages visited, time spent on each section, click patterns, referring URLs, and performance metrics used to improve the dk89 experience.

We use your personal data only for legitimate operational purposes directly related to running the dk89 platform and serving you as a player. The table below maps each data category to its specific use.

dk89 processes your personal data on the following legal bases, each corresponding to a specific category of processing activity.

• Contractual necessity: processing required to deliver the services you have agreed to by registering an account and accepting our Terms & Conditions (account management, payment processing, game delivery).
• Consent: processing of non-essential cookies and sending promotional marketing communications where you have explicitly opted in.
• Legitimate interest: fraud detection, platform security, anti-money laundering screening, and responsible gaming monitoring — activities necessary for the safe operation of the platform.
• Legal obligation: retaining financial transaction records for the minimum period required under applicable law, and cooperating with lawful requests from regulatory or law enforcement authorities.

dk89 does not sell, rent, or trade personal data. We share data only with trusted third-party partners who are necessary for platform operations, under strict data processing agreements.

• Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported financial institutions) — solely for the purpose of processing your deposits and withdrawals.
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, and others) — limited session data shared for game delivery, outcome calculation, and RNG integrity verification.
• Fraud prevention and KYC verification partners — identity verification services that help us confirm player age and identity in compliance with responsible gaming obligations.
• Legal and regulatory authorities — where dk89 is legally required to disclose data by court order, regulatory directive, or lawful law enforcement request. We will notify you of any such disclosure where legally permitted to do so.

All financial transactions on dk89 are processed in Bangladeshi Taka (BDT) through secure, encrypted connections. When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, the transaction is handled directly by the relevant payment service provider using their own secure infrastructure. dk89 does not store your full mobile banking PIN, bank account password, or any equivalent authentication credential.

Transaction records — including deposit amounts, withdrawal amounts, timestamps, and the payment method used — are retained by dk89 for record-keeping and compliance purposes. These records may be reviewed by our compliance team or disclosed to authorities as required by applicable law.

• dk89 stores only the masked reference of your registered payment account (e.g. the last four digits of a registered bKash number) for display and withdrawal routing purposes — never the full account number in plaintext.
• If a suspicious transaction pattern is detected on your account, dk89 may temporarily suspend deposit or withdrawal functionality while an investigation is conducted. You will be notified by email or SMS when this occurs.
• All financial data is stored on secured servers. Access to financial records is restricted to authorised dk89 compliance and finance personnel on a strict need-to-know basis.

dk89 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device by your browser. We use three categories of cookies.

• Essential cookies: required for core platform functionality including login session management, wallet balance display, and security token validation. These cannot be disabled without breaking the platform.
• Functional cookies: remember your language preference, display settings, and responsible gaming limits you have set, so you do not have to reconfigure them on every visit.
• Analytics cookies: aggregate, anonymised data about page visits, feature usage, and navigation flows. This data helps us identify performance issues and improve the dk89 experience for Bangladesh players.

You can manage or disable non-essential cookies at any time through your browser's cookie settings. Note that disabling functional cookies may affect personalisation features. Essential cookies cannot be turned off as they are strictly necessary for the platform to operate. dk89 does not use third-party advertising cookies or cross-site tracking pixels.

dk89 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply.

• Account and identity data: retained for the duration of your active account plus a minimum of five years following account closure, to comply with financial record-keeping obligations.
• Transaction records: retained for a minimum of five years from the date of each transaction in accordance with financial regulation requirements.
• Support communications and dispute records: retained for three years from the date of the final resolution, in case the matter is subsequently reopened or escalated.

As a dk89 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: request a copy of all personal data dk89 holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: request correction of any inaccurate or incomplete personal data held about you (e.g. a misspelled name, an outdated phone number).
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose collected and where no legal retention obligation applies.
• Right to restriction: request that dk89 limit the processing of your data while a dispute is being resolved or while you await a response to a rectification request.
• Right to data portability: request that dk89 provide your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
• Right to object: object to the processing of your personal data for direct marketing or where processing is based on legitimate interest, where your particular situation warrants an objection.

dk89 will not charge a fee for processing any data rights request. We may need to verify your identity before fulfilling a request. In the unlikely event that we are unable to action your request, we will explain why in writing within a reasonable period.

dk89 employs a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our key security measures include the following.

• SSL/TLS encryption on all data transmitted between your device and the dk89 platform, ensuring that account credentials, payment details, and session data cannot be intercepted in transit.
• Encrypted storage for sensitive data fields including passwords (hashed using industry-standard algorithms), KYC document files, and payment account references.
• Access controls and audit logging: internal access to player data is role-restricted to authorised personnel only, and all access events are logged for security review purposes.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, dk89 will notify affected players promptly and take all reasonable steps to contain and remediate the breach. If you suspect that your account has been compromised, contact support immediately.

dk89 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. The platform is intended for adults aged 21 and above only. Registration requires confirmation that the user meets the minimum age requirement, and we reserve the right to request identity documents to verify age at any time.

If we become aware that an individual under the age of 21 has registered an account or provided personal data to dk89, we will immediately suspend that account, delete all associated personal data, and reverse any financial transactions associated with that account where technically possible. Parents or guardians who believe a minor may have accessed dk89 should contact support immediately.

dk89 reserves the right to update this Privacy Policy at any time. When we make material changes, we will publish the revised Policy on this page with an updated "Last Updated" date and, where the changes are significant, may notify registered players by email or in-platform notification.

Your continued use of dk89 after any revised Privacy Policy is published constitutes your acceptance of those changes. We encourage you to review this page periodically. If you have questions about any change, contact our support team before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk89 handles your personal data, please contact our support team. We aim to respond to all data-related enquiries within two business days during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected]